Privacy Policy

We comply with laws and regulations concerning the protection of personal information, national guidelines, and other applicable standards, and we properly collect, use, store, and manage customers’ personal information.

Due to the nature of repair and data recovery services, we recognize that we may handle customers’ devices, storage media, business information, and privacy-related information. We handle such information carefully and only within the minimum necessary scope.

We properly manage customers’ business secrets, operational confidential information, privacy, and personal information obtained through our work, and we will not leak or disclose such information to third parties.

However, if all or part of the work is outsourced to a partner company selected by us based on these Terms or this Policy, we may disclose customer information to such partner company within the necessary scope. Even in such cases, the information will not be used for any purpose other than the relevant work.

We collect personal information through proper and fair methods, without using false or other improper means.

The information we collect may include the customer’s name, company name, address, telephone number, email address, device information, details of repair or data recovery requests, information required for identity verification, and information related to delivery, billing, and payment.

We use the personal information we collect only within the scope necessary to achieve the following purposes. If we use personal information for any purpose not listed below, we will obtain the customer’s prior consent.

• To respond to requests for estimates, consultations, inquiries, and to send related materials
• To diagnose, perform, confirm, and deliver computer repair, electronic device repair, data recovery, and related services
• To send or return completed devices, recovered data, related documents, and other items
• To provide information about repair, data recovery, and other products or services
• To verify identity and ownership, manage reception records, work history, and quality control
• To issue invoices, receipts, estimates, work reports, and to confirm billing and payment
• To respond to warranty service, re-repair, additional confirmation, accidents, disputes, and prevention of unauthorized use
• To respond to legitimate requests from laws, regulations, or public authorities

We take necessary and appropriate measures to prevent leakage, loss, damage, or other security issues related to the personal information we handle.

To prevent unauthorized access, loss, alteration, or leakage of personal information, we manage access permissions, work records, proper storage of recording media, provide necessary warnings to related personnel, and conduct necessary supervision.

We may outsource all or part of the handling of personal information to third parties. In such cases, we will conduct necessary checks on the third party and provide necessary and appropriate supervision to ensure the secure management of the outsourced personal information.

In the course of repair, data recovery, parts procurement, delivery, payment processing, accounting, system maintenance, website operation, and other business activities, we may outsource the handling of personal information within the scope necessary to perform the work.

Except where permitted by the Act on the Protection of Personal Information or other applicable laws and regulations, we will not provide personal information to third parties without obtaining the customer’s prior consent.

However, we may disclose information within the necessary scope when outsourcing all or part of the work to a partner company selected by us, or when disclosure is necessary for delivery, payment processing, parts procurement, legal compliance, or similar purposes. Even in such cases, the information will not be used for any purpose other than the relevant work or necessary purpose.

During repair and data recovery work, we may confirm information inside the device, file names, folder structures, settings, account information, and other related information within the minimum necessary scope for checking fault conditions, operation status, recoverability, and delivered data.

We will not view, use, copy, store, or provide customer data to third parties beyond the scope necessary for the work. However, depending on the nature of the work, temporary copying or storage may be necessary for diagnosis, recovery, verification, delivery preparation, or prevention of trouble.

If customers provide passwords, authentication information, ownership verification information, or similar information, such information will be used only within the scope necessary for performing the work and verifying identity. When no longer required, it will be properly managed or deleted.

Our website may use cookies, access logs, analytics tools, and similar technologies to improve convenience, understand browsing conditions, improve services, ensure security, and prevent unauthorized use.

Information obtained through cookies usually does not include information that directly identifies a specific individual. Customers may disable cookies through browser settings; however, some website functions may not operate properly in that case.

If a customer requests disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties regarding their own personal information, we will respond promptly within a reasonable scope in accordance with applicable laws and regulations.

If we cannot confirm that the request is made by the customer themselves, we may be unable to respond to such requests.

If there is an error in the personal information and the customer requests correction, addition, or deletion, we will conduct the necessary investigation and respond promptly.

We comply with Japanese laws, guidelines, and other standards applicable to the handling of personal information.

We will review and continuously improve our personal information protection management system and the contents of this Policy as necessary. If this Policy is revised, we will announce the changes on our website.

For inquiries regarding this Policy and the handling of personal information, or for requests for disclosure, correction, deletion, suspension of use, and similar matters, please contact us using the information below.

Machinecity Inc.
Computer Repair & Data Recovery Service
Eastern Cross Akiba 5F 501, 1-29-3 Taito, Taito-ku, Tokyo 110-0016, Japan
Phone: 03-5829-5829
Website: machinecityjp.com