Machinecity Inc. | Specified Commercial Transactions Act
Disclosure Based on the Specified Commercial Transactions Act
This page provides the required information under Article 11 of the Specified Commercial Transactions Act regarding computer repair, electronic device repair, and data recovery services provided by Machinecity Inc. Please review this information before using our services.
Business Information
| Company Name | Machinecity Inc. |
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| Service Name | Japan Data Recovery Service |
| Representative Director | Fagoon Shohag Mahmood |
| Online Sales Manager | Fagoon Shohag Mahmood (Representative Director) |
| Business Description | Computer repair, electronic device repair, and data recovery services |
| Address | 〒101-0024 Fukasawa Building 2F, 8-14 Kanda Izumicho, Chiyoda-ku, Tokyo, Japan |
| Phone Number | 03-5829-5829 Monday to Friday 10:00–19:00 (Closed on Saturdays, Sundays, and public holidays) |
| Email Address | Contact by Email machinecityjp@gmail.com |
| Website | https://machinecityjp.com |
| Business Hours | Monday to Friday 10:00–19:00 Closed on Saturdays, Sundays, and public holidays. |
Services & Pricing
| Services Provided |
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| Pricing | Free Diagnosis Quotation Based After inspecting the actual device, we will provide a quotation and begin work only after your approval. All prices are tax-inclusive. |
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| Diagnosis Fee | Initial diagnosis (symptom check and approximate quotation) is free. Only when advanced diagnosis requiring opening or clean-room work is necessary, a separate diagnosis fee may apply after prior notice.
Computer Repair Free Initial diagnosis and quotation Data Recovery Free Initial diagnosis and recovery possibility check Advanced Diagnosis (Severe Cases) Consultation Required When opening or clean-room work is required |
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| Additional Costs Other Than Service Price |
Parts costs, software costs, installation fees, packing material costs, cash-on-delivery fees, and bank transfer fees | ||||||||||
| Shipping Cost Responsibility |
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| Definition of Successful Data Recovery |
Recovery results are defined in the following three levels and will be explained before work begins. ✅ Complete Recovery Most or nearly all requested data has been recovered. Standard fees apply. ⚠️ Partial Recovery Some data has been recovered. Fees will be quoted individually according to the content and amount of recovered data. An estimate will also be provided at the quotation stage. ❌ Unrecoverable No data could be recovered. No data recovery fee will be charged (a diagnosis fee may apply only if advanced diagnosis was performed. We will inform you in advance). |
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| Application Validity Period | After we notify you that the work is completed, please make payment and collect your device within one week. | ||||||||||
| Device Handling After Storage Period Expiration |
Important
If there is no response or pickup for more than one month after we notify you that the work is completed, Machinecity Inc. will no longer be responsible for storing the device. We will attempt to contact you again before disposal; however, this may not apply if we cannot reach you. |
Payment Methods, Payment Deadline & Delivery Time
| Payment Methods | Cash Bank Transfer Cash on Delivery (Shipping) Credit Cards Not Accepted Credit card payments are currently not available. Please pay by cash, bank transfer, or cash on delivery. |
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| Payment Deadline | For ShippingPlease pay before shipment.
For In-store PickupPlease pay before delivery/handover. |
| Delivery Time | ShippingWe will ship after payment confirmation.
In-store PickupWe will hand over the device after payment confirmation. * Repair: usually 1–5 business days (separate schedule if parts need to be ordered). Data recovery: usually 3–14 business days. The schedule may vary depending on the damage condition. |
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Return Policy, Cancellation Policy & Warranty
| Return Policy (Article 15-3) |
As this service is the provision of services (repair and data recovery work), the following return policy applies.
Completed Repair ItemOnly when the same symptom recurs due to our work, we will provide free support within the warranty period (30 days from the completion date). Other returns cannot be accepted. Parts / ConsumablesReturns cannot be accepted after installation. Data Recovery MediaIf the delivered storage media is defective, returns or rework will be accepted only if you contact us within 7 days after delivery. Other returns cannot be accepted. |
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| Cancellation Policy | Before DiagnosisCancellation is free at any time.
After DiagnosisA diagnosis fee (explained in advance) applies only if advanced diagnosis has been performed. Initial diagnosis only is free. After Quotation Approval / After Recovery CompletionCancellation cannot be accepted. |
| Fees for Unsuccessful Data Recovery |
Success-Based Fee
If recovery is not possible, no data recovery fee will be charged. Please pay only the diagnosis fee if advanced diagnosis was performed (we will inform you in advance). |
| Repair Warranty | 30 days from the completion date (limited to the same symptom and same repaired area). If the same symptom recurs within the warranty period, we will handle it by free re-repair.
Not covered by warranty: customer negligence, external damage, repair intervention by a third party, and age-related deterioration of consumable parts |
| Refund Policy | If we determine that repair cannot continue, the applicable repair fee will be refunded according to the quotation terms. For details, please check the Refund Policy page. |
| Cooling-Off | This service is a repair and recovery service requested or brought in by the customer, and is therefore not subject to the cooling-off system under the Specified Commercial Transactions Act. If the request is made through door-to-door sales, cooling-off may apply according to law. |
Disclaimer & Licenses
| Disclaimer | Repair and data recovery work cannot be guaranteed due to the condition of the device. We explain risks before work and begin only after receiving customer consent. We are not responsible for secondary damages that are not caused by our work. |
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| Seller Responsibility for Non-Conforming Quality |
If the delivered repaired item or recovered data does not conform to the contract terms (due to our work), we will handle it by free re-repair or rework only within the warranty period (30 days from the completion date). |
| Data Handling | Customer data and information obtained during work will be strictly managed and will not be disclosed to third parties. For details, please check our Privacy Policy. |
| Service Area | In-store / Mail-inNationwide service in Japan
On-site / VisitTokyo and nearby areas (additional on-site fee applies) |
| Secondhand Dealer License |
Notice Based on the Secondhand Articles Dealer Act Name: Machinecity Inc. (Japan Data Recovery Service) Authorized Public Safety Commission: Tokyo Metropolitan Public Safety Commission License Number: No. 301032115605 |
