Machinecity Inc. | Specified Commercial Transactions Act
Specified Commercial Transactions Act Disclosure
This page provides mandatory disclosures pursuant to Article 11 of the Act on Specified Commercial Transactions regarding PC repair, electronic device repair, and data recovery services provided by Machinecity Inc. Please review all information carefully before using our services.
Business Information
| Company Name | Machinecity Inc. |
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| Service Brand | Expert Data Recovery Japan |
| Representative Director | Fagun Shohag Mahmudu |
| Mail-Order Responsible Person | Fagun Shohag Mahmudu (concurrently serving as Representative Director) |
| Business Activities | PC repair, electronic device repair, and data recovery services |
| Address | 〒101-0024 Fukasawa Building 2F, 8-14 Kanda Izumicho, Chiyoda-ku, Tokyo |
| Phone Number |
03-5829-5829 Mon–Fri 10:00–19:00 (Closed Sat, Sun & Public Holidays) |
| Email Address |
Contact via Email machinecityjp@gmail.com |
| Website | https://machinecityjp.com |
| Business Hours |
Monday–Friday 10:00–19:00 Closed on Saturdays, Sundays, and public holidays. |
Services & Pricing
| Services Offered |
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| Pricing |
Free Diagnosis Quote-Based A quote is provided after physical diagnosis, and work begins only upon your approval. All prices are inclusive of consumption tax. |
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| Diagnostic Fee |
Initial diagnosis (symptom check & rough estimate) is free of charge. A separate diagnostic fee may apply only when opening the device or cleanroom work is required for detailed diagnosis; this will be communicated in advance.
PC Repair Free Initial diagnosis & estimate Data Recovery Free Initial diagnosis & recoverability assessment Precision Diagnosis (Severe Cases) By Consultation When device opening or cleanroom work is required |
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| Additional Costs Beyond Service Fee | Parts costs, software costs, installation fees, packaging material fees, cash-on-delivery handling fees, bank transfer fees | ||||||||||
| Shipping Costs |
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| Definition of Successful Data Recovery |
Recovery outcomes are defined in the following 3 tiers and explained before work begins. ✅ Full Recovery Nearly all requested data has been recovered. Standard charges apply. ⚠️ Partial Recovery Some data has been recovered. Fees are determined individually based on the content and volume of recovered data; an estimated range will be provided at the time of quotation. ❌ Unrecoverable No data could be recovered. No data recovery fee will be charged (a diagnostic fee may apply only if precision diagnosis was performed; this will be communicated in advance). |
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| Order Validity Period | After we notify you of job completion, please pay and collect your device within 1 week. | ||||||||||
| Handling of Devices After Storage Deadline |
Important
If we are unable to reach you or the device is not collected within 1 month of the completion notice, we shall bear no further obligation to store the device. We will attempt to contact you again before disposal; however, if contact cannot be made, this may not be possible. |
Payment Method, Payment Deadline & Delivery
| Payment Methods |
Cash Bank Transfer Cash on Delivery (postal) Credit Card Not Accepted We do not currently accept credit card payments. Please pay by cash, bank transfer, or cash on delivery. |
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| Payment Deadline |
Postal Return Please pay before we dispatch your device.
In-Store Pickup Please pay before we hand over your device. |
| Delivery Timeframe |
Courier Dispatched after payment is confirmed.
In-Store Handed over after payment is confirmed. ※ Repairs: typically 1–5 business days (longer if parts must be ordered). Data Recovery: typically 3–14 business days. May vary depending on the extent of damage. |
| Delivery Methods |
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Returns Policy, Cancellation Policy & Warranty
| Returns Policy (Act Article 15-3) |
As our service constitutes the provision of work (repair and data recovery), the following returns policy applies.
Completed Repairs We will provide free-of-charge remediation within the warranty period (30 days from job completion) only for recurrence of the identical symptom caused by our work. No other returns will be accepted. Parts & Consumables Returns are not accepted after installation. Data Recovery Media If a delivered storage medium is defective, returns or re-work will be accepted only if reported within 7 days of delivery. No other returns will be accepted. |
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| Cancellation Policy |
Before Diagnosis Cancellation is free at any time.
After Diagnosis is Complete A diagnostic fee (communicated in advance) applies only if precision diagnosis was performed. If only initial diagnosis was conducted, cancellation is free. After Quote Approval / After Recovery is Complete Cancellations cannot be accepted. |
| Fee When Data Recovery Fails |
Fully Success-Based
If recovery is unsuccessful, no data recovery fee will be charged whatsoever. Only a diagnostic fee will be charged if precision diagnosis was performed (communicated in advance). |
| Repair Warranty |
30 days from the date of job completion (limited to the identical symptom at the identical location). If the same symptom recurs within the warranty period, we will perform a free re-repair.
Not covered by warranty: customer negligence, external damage, repair intervention by a third party, wear and tear of consumables over time |
| Refund Policy | If it is determined that repair cannot continue, the applicable repair fee will be refunded in accordance with the quoted conditions. Please see the Refund Policy page for details. |
| Right of Cancellation (Cooling-Off) | As our services are repair and recovery services requested and brought in by the customer, they are not subject to the cooling-off provisions of the Act on Specified Commercial Transactions. Where services are requested via door-to-door sales, statutory cooling-off rights will apply as required by law. |
Disclaimers & Licenses
| Disclaimer | Repair and data recovery work cannot guarantee success depending on the condition of the device. We will explain the associated risks before commencing work and begin only after obtaining the customer’s consent. We cannot accept responsibility for secondary damages not attributable to our work. |
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| Seller’s Liability for Non-Conforming Quality | If delivered repaired goods or recovered data do not conform to the contract (where attributable to our work), we will provide free re-repair or re-work within the warranty period (30 days from job completion). |
| Data Handling | Customer data and information accessed during the course of work will be strictly managed and not disclosed to any third party. Please see our Privacy Policy for details. |
| Service Area |
Walk-in & Postal Nationwide
On-site / Visiting Tokyo and surrounding areas (separate visit fee applies) |
| Second-Hand Dealer License |
Disclosure under the Act on the Regulation of Businesses Affecting Public Morals Name: Machinecity Inc. (Expert Data Recovery Japan) Issuing Public Safety Commission: Tokyo Metropolitan Public Safety Commission License Number: No. 301032115605 |
