These Terms set out the basic conditions that apply when a customer requesting repair or data recovery services for a PC or electronic device (hereinafter “Customer”) places an order with PC Repair Factory (Machinecity Inc., hereinafter “we” or “us”) for repair services or data recovery services.

· Repair

When a device used by the Customer malfunctions, we provide repair services with the aim of restoring, recovering, and maintaining the basic functions and performance of the PC or electronic device.

· Data Recovery

This service involves extracting data that cannot be read — or is at risk of becoming unreadable — due to an abnormality in the storage media or device, and copying the extracted data (hereinafter “Recovered Data”) in file format onto an SSD, flash drive, or other storage medium separately prepared by the Customer (hereinafter “Recovery”).

· PC Repair

We do not guarantee that the device will be brought to a condition that matches any special requirements relating to the Customer’s intended use, functions, or performance.

· Data Recovery

Due to technical limitations, we do not guarantee the accuracy or completeness of Recovered Data relative to the data the Customer originally wished to recover. We will generally retain a backup of Recovered Data for five (5) days after service completion (delivery), but this does not constitute a guarantee of complete retention. After five (5) days, any data retained by us will be permanently deleted; please verify the data we deliver to you promptly. After five (5) days have elapsed, we cannot accept any questions or requests relating to the service.

Repair service fees are our standard charges presented to the Customer after physical diagnosis of the device. The basic fee structure is: labour charge ¥9,500 + parts cost (if required) + software installation cost (if required) + consumption tax. If an additional fault is discovered after repair work has begun, or if the parts cost is found to exceed the estimated amount, we will stop work at that point and provide a revised estimate.

Data recovery service fees are our standard charges presented to the Customer after diagnosis of the storage medium. Fees are generally invoiced to the Customer by us on or after the date the service work is completed. Please note that depending on the condition of the data, media, or device, recovery may not be possible; however, a recovery work fee will still apply in such cases. Additionally, if a request is made for recovery of data beyond the scope of the original order after work has commenced, or if data recovery work requires the replacement of media or the device, additional charges may apply. Please be aware in advance that we cannot accept any responsibility for such additional charges regardless of the reason.

A contract is formed when the Customer applies by our prescribed method after we present a quote, and we accept the Customer’s request.

In addition to the provisions of these Terms, there may be cases where we are unable to provide our services depending on the content, timing, method of application, or other circumstances of the Customer’s request, and we may decline a request at our sole discretion.

Where services are provided through a business or third party other than an agent designated by us (hereinafter “Applicant”), both the Applicant and the corporation or individual who owns the PC (hereinafter “Principal”) shall be deemed to have agreed to all terms. We shall have the same right to claim payment from both the Applicant and the Principal, and both shall be deemed to have equally agreed to the application, repair content, and costs.

Minor customers are requested to obtain the consent of a parent or guardian before applying. If a minor brings in a device in person, a written consent form from a parent or guardian will be required. We may decline the application if parental or guardian consent cannot be confirmed.

Quoted prices are based on the parts prices available at the time of quotation. In the unlikely event that the parts required at the time of the order are more expensive than the original price, or become unavailable, we will contact you as soon as this becomes known.

For returns by courier, payment is by cash on delivery or advance bank transfer. For in-store collection, payment is by cash or advance bank transfer.

Bank transfer: transfer fees are the Customer’s responsibility. (Payment confirmation is processed approximately once every 3–7 days; please allow some time for confirmation.)

Cash on delivery: cash-on-delivery handling fees and remittance fees are the Customer’s responsibility.

After each quote is presented, the Customer will be asked whether they wish to proceed with the service at the quoted price. If the Customer does not wish to proceed with repair at that price, the repair request will be treated as cancelled.

If a cancellation is made after a quote has been presented, a diagnostic fee of ¥9,500 (excl. tax) plus any parts costs required for diagnosis will be charged. Parts costs will be communicated in advance.

In principle, work cannot be cancelled after the Customer has approved the quote and the order has been placed. If work is cancelled due to unavoidable circumstances, the work fee and parts costs will be charged. Cancellations after a completion report has been issued are not possible.

In the case of cancellation of an additional quote, if repair has already been completed on any part, that completed portion cannot be cancelled. (Example: a device received with no power due to a motherboard fault — after the motherboard has been repaired and power is restored, if a separate HDD fault is found preventing OS boot, the completed motherboard repair cannot be cancelled.)

Repair time varies depending on parts availability, the nature of the fault, and current workload.

Some parts may be difficult to obtain, and the progress of work may be significantly affected by the delivery status of parts sourced from overseas or the condition of the device; therefore, we cannot guarantee a completion date.

Any lead times stated in a quote are estimates only, and we accept no responsibility for any delays that may occur.

We cannot guarantee notification of delivery delays for parts being sourced; please contact us by email if you would like a progress update.

In some cases, a PC accepted for repair that was initially assessed as repairable may be returned unrepaired due to parts unavailability. We cannot guarantee the availability of all parts we handle.

The estimated repair timeframe stated in a quote does not apply in any of the following circumstances:

The fault described by the Customer cannot be reproduced and the repair location cannot be identified.
A matter arises that requires confirmation from the Customer.
Work is stopped for any reason.
A natural disaster, war, riot, civil unrest, transport accident, labour dispute, or other force majeure event occurs.

Repair services are performed based on the fault information reported by the Customer at the time of drop-off. Any other issues not reported at drop-off will be treated as a separate fault.

After repair, we will check whether the repaired area has been correctly fixed. Areas not reported to us will not be checked; therefore, if a fault is reported in a different area from the repaired area after return of the device, it will be treated as a separate fault and will not be covered by the warranty.

Where we determine that the same location requires re-repair due to a defective replacement part used in our repair work (excluding cases where the previous symptom could not be reproduced), we will carry out re-repair free of charge within one (1) month of the repair completion date (hereinafter “Service Warranty”).

Where we determine that a defect in a part replaced by us within one (1) month of our work has caused a fault requiring re-repair at the same location, we will bear the cost of the replacement part (hereinafter “Parts Warranty”).

However, low-quality generic parts are excluded from the warranty; if a repair is carried out using such parts and a fault occurs within one (1) month of delivery requiring re-repair, the Service Warranty will apply but the Parts Warranty will not.

If a fault occurs at a different location in addition to a recurrence of the original repair fault, each warranty will apply only to the original repair location.

Where a warranty applies at our discretion due to reasons such as our workmanship error (other than parts initial defects), re-repair will be warranted up to a maximum of the quoted amount (excl. tax); no refund will be issued. If re-repair is not possible, some alternative solution may be offered.

Even where we bear liability for damages to the Customer in relation to the repair or data recovery of a covered device, our liability shall be capped at an amount equivalent to the value of the covered device at the time of acceptance.

Disassembly of the device for diagnostic purposes may void the manufacturer’s warranty; however, we cannot accept any responsibility for this.

If the fault location or condition differs from the previous repair, a chargeable repair will apply. Additionally, even within the warranty period, the warranty will not apply if we determine that any of the following apply:

Cosmetic damage that does not affect use, or where the symptom cannot be confirmed. Natural wear, deterioration, or degradation of the product.
Cases where only a temporary fix was possible rather than a complete repair.
Faults or damage appearing to result from improper handling or negligence by the Customer or a third party.
Faults caused by software.
Issues arising from updates to the operating system (OS) or drivers.
Faults or damage caused by incorrect use, overclocking, or abnormal settings.
Functional issues caused by viruses or adware.
Repair carried out at a store other than the one that performed the original repair.
Faults or damage caused by modification or disassembly (including removal of a single screw, or detachment of the HDD, SSD, memory, built-in battery, etc., all of which constitute “disassembly”).
Restoration of customer data or settings.
Faults or damage caused by theft, loss, misplacement, fraud, or embezzlement.
Faults or damage caused by natural disasters, accidents, or other external forces.
Faults or damage caused by war, use of force by a foreign country, riot, or terrorist acts.
Faults or damage caused by accidents involving nuclear fuel material or material contaminated by nuclear fuel material, including radioactivity, explosiveness, or other harmful properties.
Faults or damage caused by the exercise of governmental authority by the state or a public body, including seizure, requisition, confiscation, or destruction.
Faults or damage occurring outside Japan.
Faults or damage caused by use while mounted in a vehicle or vessel.

If you suspect an initial defect or similar issue with a part used, please contact us by email in advance without fail.

Please follow the instructions we provide when arranging a re-repair.

We may instruct you to send the device to us freight collect (charges to be paid by recipient).

If we determine the issue was caused by our workmanship error or an initial parts defect and a warranty re-repair is possible, we will cover the return shipping cost.

If the device is sent freight collect without prior instructions from us, or if the warranty cannot be applied because the case falls under a warranty exclusion, the freight collect shipping cost will be the Customer’s responsibility. We will invoice you by email; please arrange payment.

We will contact you by email. Replies are sent in order of receipt.

To maintain a record of correspondence, please send all enquiries, orders, and requests by email.

We cannot guarantee notification of delivery delays for parts being sourced; please contact us by email if you would like a progress update.

There is no telephone at our repair workshop, so we may not be able to answer phone enquiries.

Errors may occur with mobile phone email addresses or free email services such as Hotmail, causing messages to bounce. We cannot accept responsibility for any failure to communicate arising from such issues.

Depending on the progress of work, we may contact the Customer to confirm how to proceed. Work will be suspended until a response is received, at which point work will resume.

Time spent waiting for a response is not included in the estimated repair timeframe.

Please wrap the device in bubble wrap or newspaper, pack it in a cardboard box, and ship it as a “fragile” item via courier. Please do not ship using thin boxes such as Amazon boxes, paper bags, or PC bags alone, as these may cause damage. We cannot accept responsibility for data damage or physical damage to the exterior that occurs during transit.

We cannot accept responsibility for data damage or physical damage to the exterior that occurs during shipping from the Customer to us, or when we return the device to the Customer.

When using a courier service, delivery may be delayed beyond the specified date and time due to traffic conditions, severe weather, or other factors.

Except where we are unable to accommodate the request, the Customer will be responsible for the shipping costs in both directions.

Unless the Customer has a specific preference, the courier will be one designated by us.

Return shipping costs will be calculated at our standard rates. If the Customer is unable to receive the device and the courier’s storage period expires, an additional redelivery fee will be charged.

In principle, we will use the same cardboard box the Customer used to send the device for the return shipment.

However, if the box is excessively large, too small, or significantly damaged to the extent that transit damage is anticipated, we may replace it with new packaging materials. We will not notify you in such cases.

Please do not use items unsuitable for packaging such as towels or T-shirts. If the device is wrapped in unsuitable materials, we will dispose of them and replace them with bubble wrap or similar materials.

We cannot accept responsibility for incidents that occur during transit. If you discover damage upon arrival, please contact the courier directly.

Once the device arrives at our workshop, we will send an “Arrival Notification” by email. Please note that if there is an intervening holiday or we are particularly busy, it may take several days from arrival to notification. If the device was not sent by our specified method, or if a work order form was not included, processing may be delayed.

Unless we receive a request to change the return address, the device will be returned to the address provided at the time of application.

If the Customer’s address or contact details change before service delivery is complete (e.g. due to relocation), please notify us promptly by email.

To prevent errors, we do not accept changes by phone or other means.

Even if we receive a verbal notification by phone, if a separate email notification has not been provided, the change will be treated as invalid, and we accept no responsibility for any loss or damage arising from this.

If mail or other deliveries sent by us are returned undelivered due to an unknown address or similar reason, we will treat the repair service as fully completed upon dispatch to the address provided by the Customer.

Please visit us during business hours.

When a repair is accepted in store, a copy of the work order / receipt will be issued. Upon collection, the copy of the repair application form will be exchanged for the repaired device. Please note that we cannot return the device if this copy is forgotten or lost.

If you are unable to present the copy of the repair application form due to unavoidable circumstances, we will confirm your identity by checking a government-issued photo ID matching the name and address provided at the time of application, taking a copy of the ID, and obtaining a signature, after which the device will be returned.

We do not accept returns or issue refunds at the Customer’s request.

Even new parts may vary slightly in colour or shade due to individual product differences. We will use parts as close in colour as possible to the original, but where compatible parts are used, an exact match cannot always be guaranteed.

In our quotes, we may offer multiple grades of parts that are available at the time.

Please consider the differences in quality, price, and warranty coverage and let us know your preferred parts when placing the order.

A: Used or generic (no parts warranty)
B: High quality (parts warranty: 1 month)

Depending on the repair content or parts, we may not offer multiple grades. Grades not presented in the quote cannot be selected.

We do accept repairs using parts supplied by the Customer; however, if a defect is found in the parts at the time they are brought in, we cannot accept responsibility for that defect or any device malfunction arising from it.

Depending on the nature of the repair and the condition of the device, minor scratches or the ingress of dust may be unavoidable; by proceeding you are deemed to have accepted this.

Some devices are designed such that internal retaining clips will break upon disassembly. In such cases, adhesive tape, adhesive, or putty will be used to re-attach the parts; a bond held for approximately one hour will be considered a successful bond.

Adhesive tape, adhesive, and putty may deteriorate over time; damage resulting from deterioration of bonded sections is not covered by the warranty.

We cannot restore stickers or screen protectors applied by the Customer, colouring applied to the device body, or stickers applied at the time of sale.

If the display panel is replaced, the colour tone or tint may change.

If the device was already damaged at the time of diagnosis, please be aware that the requested work may cause the damage to worsen.

In data recovery, depending on the device specifications and condition, damage may occur after work, and in some cases the device may become unusable; please be aware of this in advance.

Post-repair operation checks are performed using standard applications that do not access customer data, or dedicated software. In some cases, our proprietary software may be used for operation checks.

After repair is complete, we issue a “Repair Report and Receipt,” which will be enclosed with the returned device. The payee name on the receipt must be specified at or before the time of drop-off.

In the case of return by cash on delivery, since we do not receive payment directly, an invoice will be enclosed instead.

For cash on delivery payments, the receipt is issued by the courier’s delivery person.

Invoices and quotes for bank transfer payments will be issued only upon request.

Deferred payment after delivery is available for corporate customers and educational institutions only. If you wish to pay on deferred terms, please inform us of your expected transfer date in advance. Please note that we may decline this at our discretion.

Once repair is complete, we will notify you by email or phone. For bank transfer, credit card, or in-store payment, please pay within fourteen (14) days of notification. If payment is not confirmed, we will contact you again; if we use postal correspondence or similar for payment reminders, the actual cost of the reminder will be charged.

Devices scheduled for in-store collection must be collected within thirty (30) days from the day after the repair completion notice or collection request is issued. From the 16th business day onward, a storage fee of ¥100 (excl. tax) per business day will be added.

The storage period for repair items entrusted to us by the Customer is ninety (90) days from the date repair is completed, or, if the item is to be returned unrepaired, from the date we notify the Customer of the return.

If the Customer is unable to collect the repair item after the storage period has expired, we may dispose of it by our prescribed method.

In the following cases, regardless of the reason — including unknown whereabouts of the Customer, refusal to accept, or any other reason — upon the expiry of a thirty (30)-day storage period from the date of our completion notice, the Customer shall be deemed to have relinquished ownership of the covered device, and the Customer hereby consents to our disposing of it by our prescribed method. No notice will be given at the time of disposal.

1. The Customer fails to collect the repaired device despite our notification.

2. The Customer cancels the repair order but fails to collect the device.

3. More than thirty (30) days have passed from the date we presented the quote without a response from the Customer.

4. Work was suspended pending a response to a query from us, and more than thirty (30) days have passed without a response.

5. The device was dispatched for return but was returned to us due to an unknown address or similar reason, and more than thirty (30) days have passed since we attempted to contact the Customer without a response.

1. Loss of time, profits, or expenses arising from the provision of services; damage or loss caused by hardware or software failures (including changes to or deletion of applications, data files, and various settings); network failures; and malfunctions of other PCs or connected devices sharing the same power source; restoration to the original state (including costs of hiring a substitute device or another service provider); and any associated liability or compensation.

2. Recovery of or compensation for the loss of the right to receive a warranty from a manufacturer, agent, retailer, or warranty company resulting from the use of our services.

3. Compensation for scratches or dirt necessarily incurred due to the structure of the repaired device (e.g. scratches, reduced adhesion of sticker covers, etc.), or restoration of stickers, decorations, colouring, etc. applied by the Customer.

4. Warranty of diagnostic results; shipping costs in cases where service cannot be continued; and compensation for loss or damage arising from device damage, loss, or delivery delays caused by the courier.

5. In the event of any trouble arising from the provision of our services where the party at fault is unclear, even if negligence on our part is found, the maximum amount of damages payable shall be limited to the amount paid to us by the Customer.

6. In the event of damage to repaired items or accessories entrusted to us by the Customer as a result of conflict, natural disaster, power outage, or other natural or man-made events, where we are recognised as having exercised the care of a good manager, the Customer shall bear the cost of such damage.

In principle, parts replaced during repair will not be returned to the Customer.

We cannot guarantee data against corruption or loss during shipping.

We also cannot guarantee the existence of data that was in the original PC.

Please always back up your data before submitting a repair request.

We will not access data stored on the Customer’s PC during repair (except in cases involving data extraction, data rescue, virus checks, HDD-related repairs, or other data-related work).

If you are concerned, please set a login password or create a Guest user ID (do not set a password for the Guest account).

However, depending on the nature of the fault, we may need to log in with Administrator privileges to complete the repair, in which case we will ask you for the password.

During the repair process, we may open files or run programs on the hard drive to the minimum extent we deem necessary to confirm the fault symptoms and verify repair results.

When returning a repaired device, we may delete items displayed in the Start menu under “Recent Files” and “Frequently Used Programs.” The files and programs themselves will not be deleted.

Before submitting a repair request, please back up any necessary files and programs at your own responsibility.

1. Where the repair item is a product that uses or is equipped with a storage device or storage medium such as a hard drive or memory (hereinafter “Storage Medium”), we may access and run data recorded on the Storage Medium (including music and video recorded by the Customer, created files, various settings, and additionally installed software, hereinafter “Recorded Data”) in the course of the repair as necessary, but we will not use it for any purpose other than repair.

2. In the course of providing this service, we will not copy, back up, or restore Recorded Data. However, where we determine it is necessary for repair purposes, we may copy or back up data and retain such copies or backups; we will not seek the Customer’s consent for this.

3. Where we determine it is necessary for repair purposes, we may initialise or replace the Storage Medium of the repair item, or restore it to factory settings. In such cases, Recorded Data including copyrighted material, as well as files, programs, and settings additionally installed by the Customer, will be lost.

4. We exercise the utmost care in carrying out repair work, but even outside the circumstances described in the preceding paragraph, Recorded Data may be corrupted or lost during the course of work. We cannot accept responsibility for the corruption or loss of Recorded Data.

We may outsource all or part of our repair service operations (including ancillary and related work) to partner companies selected by us. Where work is outsourced, we will disclose Customer information to the relevant partner company to the extent necessary, but it will not be used for any purpose other than the outsourced work.

We will not seek the Customer’s consent when outsourcing work.

1. Japanese law shall apply to the relationship between the Customer and us.

2. In the event of a dispute between the Customer and us in connection with these Terms, the court having jurisdiction over our place of business shall be the court of exclusive jurisdiction.

Whether the request is made by post or by bringing the device in to our store, submission of a repair application shall constitute agreement to these Terms of Use. These Terms may be amended from time to time without seeking the Customer’s consent.

Amended Terms will also apply to Customers who applied for repair services prior to the amendment.

In some cases, individual provisions may be established for specific services we offer. In such cases, agreement to those provisions will be a condition of use.