Refund

Machinecity Co., Ltd.  ·  Last updated: 2019

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PC Repair — Refund Policy

Applies to recurring symptoms and repair work within the warranty period

If the same symptom recurs within the warranty period and is determined to have been caused by a part we replaced or the same repair work we performed, we will carry out a free re-repair in accordance with our warranty terms.

The timeframe and completion time for the free re-repair may vary depending on parts availability, technical complexity, and the nature of the fault.

If we determine that the repair cannot be continued, the applicable repair fee will be refunded in full based on the original estimate.

Warranty coverage scope

Same symptom
Same replaced part
Same repair work performed by us
⚠️Warranty coverage is limited strictly to the 3 items listed above. Damage caused by customer negligence, external impact, or third-party repair intervention is not covered under this warranty.

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Data Recovery — Refund Policy

Applies to all diagnostic and recovery stages

This section defines when charges apply and when refunds are issued for our data recovery service. For full service details and the recovery process, please visit our Data Recovery Service page.

✅If recovery is unsuccessful, no charge will be made. If recovery remains impossible after completing all stages, the total fee is ¥0. If payment has not yet been made, no invoice will be issued.

⚠️In cases where another company has declared recovery impossible, or where the success probability has been confirmed as low at the time of reception, a limited initial fee may apply if the client still wishes to proceed. In all such cases, full details will be explained and agreed upon with the client before any work begins.

ℹ️Recovery success rates vary depending on the condition and level of damage to the storage media. A full risk assessment and written estimate are always provided before work commences.

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Diagnosis Fee Policy

Applies to all PC repair and data recovery service requests

A mandatory diagnosis fee applies to all service requests, covering the specialist expertise, equipment, and professional time committed to assessing your device — regardless of whether repair or data recovery ultimately proceeds.

⏱ Standard diagnosis

¥9,500

+ applicable tax

⚡ Urgent diagnosis

¥19,500

+ applicable tax

✅No result, no charge. If our technicians exhaust all available options and cannot resolve your request, the diagnosis fee is waived entirely — ¥0.

⚠️Cancellation after confirmed diagnosis: If assessment confirms the device is repairable or data is recoverable but the client chooses not to proceed, the full diagnosis fee remains payable based on the service tier selected at booking — Standard (¥9,500) or Urgent (¥19,500) — plus tax.

For time-sensitive cases, fees are assessed individually based on complexity, required turnaround, and prior client approval:

  • Semi-Emergency (Top Priority): Registered manually under Urgent service. Applicable when the approved service value is between ¥25,000 – ¥60,000.
  • Emergency: Applicable when the approved service value exceeds ¥60,000.
ℹ️Parts costs are not included in the diagnosis or service fees listed above. Final service fees are always confirmed based on the client’s specific requirements before any work begins.

🕐 If you have any questions, please do not hesitate to contact us.

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